Wednesday, 4 May 2011

Sushi Shota: Where are your standards?

Shop Info:
Sushi Shota
8/F Kyoto Plaza, 
491-499 Lockhart Road, Causeway Bay


1 May 2011, Lunch
$165 per head


(Photo courtesy 蝗蟲同學 @ locusttunghok.blogspot.com)


It was a hot Sunday when we visited Sushi Shota for lunch -- so hot that the only possible lunch that we could think of was sushi.  The shop was almost empty, with only a few tables occupied when we arrived, and at 12:40 that could only spell trouble.  Nonetheless, we decided to give it a try.


I've been keen to watch the chefs work lately, especially at sushi joints, so when the waitress (probably aware that Hong Kong customers tend to prefer tables instead of the "bar table", or am I mistaken?) shown us to one of the empty tables I asked for seats at the "bar table" so we can have a view of the chefs' work.  That, eventually, turned out to be revealing.


Choice of lunch, for us, was limited.  It was either the 8 sushi + small rolls pick-your-own set ($150) or the 16 sushi recommended set ($forgotten).  Seeing that salmon is listed as one of the pieces of the 16 sushi set it was a easy decision for us.  Interestingly, perhaps business has been tough, certain items has been crossed out on the pick-your-own sheet, as shown below.  We didn't bother to check what those items actually were, but as these forms goes the item above maguro is usually... chu toro.  That's somewhat disappointing.




Further signs of trouble appeared when we ordered.  I took quite a while to decide on the pieces I wanted but before I handed the form to the waitress, they have served the Japanese style steam egg (茶碗蒸し).  Now being born and bred in Hong Kong, I surely appreciate efficiency.  However at restaurants, especially at supposedly traditional Japanese sushi restaurants, I price freshness of food more than the speed it is served.  I immediately wondered -- how long has this steamed egg been sitting in the steamer, waiting to be served?  Way before lunch service, perhaps?  This surely shows in the quality of the steamed egg (which, as shown below, was served in a... "container" which I personally thinks resemble that for creme brulee than Japanese steamed egg.  But that's my opinion).  Whist the flavour was there, the texture of the egg shows that it has been overcooked.  The egg was nowhere near smooth.  I have no trouble with preparing food beforehand, since it is necessary for the kitchen to properly function.  But how difficult is it to push off the steaming until it has actually been ordered?  So us, as customers, can be served freshly steamed 茶碗蒸し?




Further signs of trouble came when the chefs started to make our sushi.  The Japanese chef (who I suppose is the head chef?) called out the items to be prepared and his team started work on it.  Then the Japanese chef immediately started work on the... Gunkanmaki (軍艦)... Now I don't really have any trouble on the order they make my sushi, but since they took so long to make the nigiri and the hosomaki the nori was soggy by the time it was served.  




The quality of the sushi in general was not bad (nowhere near good either!).  The fish were fresh-ish except for the plastic-like, fishy 小肌.  The rice for all the sushi were too big for my liking (look at the photo above -- the shrimp looks pathetic sitting on such a huge amount of rice) and the salmon roe sushi was so watery that in addition to soaking the rice, the "juice" overflowed on to the plate and soaked the rice of the eel sushi to the right.




The hosomaki wasn't much better either.  We asked for negitoro maki and it was sloppily made. As can be seen from the photo above the ends of the small roll looked pathetic.  The chopped spring onion was not mixed with the chopped toro (both were prepared early on and was sitting in containers in the desktop fridge) but was sprinkled on to the chopped toro before rolling (the chef was making that right in front of us).  The result?  Not only did the chopped spring onion not complemetn the negitoro, it was heavily to one side of the hosomaki, giving a strange experience -- one munch it's no spring onion and much again you'll get a mouthful.  Weird.  I certainly would expect better from a team headed by a Japanese chef!  These chefs probably have the skills to make sushi properly, they just couldn't be bothered to do so.


This lack of passion, standard and professionalism was obvious in other areas as well.  The bowl of salmon roe in the desktop fridge in front of us was about 30% full when we got there.  Its contents were used a bit to make the two salmon roe gunkan for us.  It wasn't used again during our lunch but before we left, we saw that the bowl has been refilled!  Now if they refill the bowl every time instead of using it up, cleaning the container and replacing with a new stock, how fresh are their salmon roe going to be?


To further show such lack of standard, half way through our lunch the Japanese chef called the manager (?) over and talked to him in Japanese.  The manager went out for a while then came back with... guess what... a packaged green tea pound cake.  To my horror the Japanese chef then picked a knife and opened the packaging right in front of us -- then cut the cake into pieces and into a plastic box, perhaps to be served later.  I do understand that at certain restaurants it is probably not feasible nor financially worthwhile to make their own dessert, but at least I would expect the chefs NOT to announce so blatantly their lack of standards in front of his customers!


The worst thing for our lunch was actually not the quality of the food, nor was it the service of the front-of-house team.  The worst bit was the attitude of the chefs.  Sitting at the "bar table" and watching them work, they gave me the impression they were not serious about what they're doing and didn't really give a damn:  the Japanese head chef was joking to the other two chefs when making our sushi and I saw one of the chefs playing with his iPhone.  That's definitely not something I would expect a professional chef to do when preparing food, even behind closed kitchen doors, not to say right in front of the customers!


Our dessert -- two scoops of ice-cream (I finished both since my locust friend wasn't feeling well), which were huge.  That, however, could not make up for the disappointment we've had.  The following photo summarizes our comments pretty well:


Summary (Rated 1-5)
Food:   (2) I'd penalize the restaurant for the lack of professionalism.
Service:  (3.5) not bad.  Not particularly rude nor inviting.  Quite typical of such restaurants.
Environment:  (3.5) typical setting of these restaurants
Big Locust's Recommendation:  (2) poor impression due to the attitude of the chefs and mediocre food.

Tuesday, 3 May 2011

Wooloomooloo Steahouse: Wooleimacha steak...

Shop Info:
Wooloomooloo Steakhouse
31/F, the Hennessy,
256 Hennessy Road,
Wan Chai


3 May 2011, Lunch
$163 per head


I have (rather unfortunately) stumbled upon this place when going for lunch with a friend Mr. PL.  I've heard from my locust friend about the Wooloomooloo steakhouse in Central and its bargain lunch but never realised that it has a branch here on the 31st floor of the Hennessy.  So when I discovered this Wooloomooloo when wandering in Wan Chai waiting for Mr. PL I decided to drag him along to try this place.


Trying to get to this restaurant was a bit of a challenge.  The lift which took us up to 31/F had two doors, and apparently the door which opens depend on the buttons on which side of the lift you pressed.  Unfortunate for us, those in the lift pressed the button on the wrong side and it took us minutes of going up and down before finally getting to the restaurant.


The view from such a height was amazing.  At 31/F this restaurant was located easily higher than the roof of a lot of buildings in Wan Chai and from where we sat we had an almost unobstructed view of Kowloon Bay.  Not the most gorgeous view in Hong Kong but not bad at all.


"Executive" Lunch set was for $148 + 10% so of course choices were limited.  There was a choice of appetizer or clam chowder, then a choice of three mains -- steak (sirloin), fish (salmon) or pasta (spaghetti bolognaise).  We both chose the clam chowder (the appetizer didn't sound tempting at all) and this being a steakhouse, we both chose the sirloin.  As usual (and as expected), the waiter tried to sell us bottled still / sparkling but we went for tap.




Before the chowder arrived we were served this HUGE bread which looked the same as the one in the Central Wooloomooloo.  Bread was hot when served and was soft inside.  Herb butter was served soft.  Thumbs up for the bread.




The plain-looking clam chowder was served in a small metal pot and looked rather uninspiring.  However, the chowder was full of flavour and was rather nice.  Hidden at the bottom of the pot were the (meat from) half a dozen (probably frozen) clams.  Not bad!




The steak, however, was a big disappointment.  This being a steakhouse I definitely would expect them to do better.  Unlike the clam chowder, presentation was lacking to begin with, and from its looks alone one could tell that the chef wasn't paying his full attention to making a good dish.  The sauce was all over the place and the steak was lazily slapped onto the mesh.  There was a choice of 4 mustard which was fair, but one would at least expect it to look a bit more refined.


All that would have been fine if the steak was good.  And it wasn't.  We asked for the steak to be made medium-rare and as shown in the photo above it was pink throughout -- closer to medium-welldone I'd say.  And I hate welldone steak.  Looking back I probably should have sent it back to the kitchen.  So from the rather nice bread and good clam chowder, the meal took a big plunge here.  The cut probably wasn't that good either, and when combined with it being overcooked, I found it tough to cut even with the steak knife.  The sauce (mushroom something... couldn't be asked to properly taste it by then... was too disappointed by the steak) did not add to the already weak flavour of the steak and instead almost covered it up.  The only explanation was that the chef was well aware that the steak wasn't any good and was trying to cover up the lack of quality and flavour with this rather strong sauce.  The mesh wasn't much better either.  It could have been smoother and better seasoned (its flavour was weak) but was by far the better part of this main course.  




For drinks I asked for hot coffee (Mr. PL ordered iced coffee, as can be seen in the background).  At the beginning it looked promising but the first sip revealed the truth -- it wasn't much good either.  Now I'm no expert in coffee, having just started drinking it a few months ago, but even I can tell this coffee was either cheap or poorly made -- even my daily breakfast coffee from DELIFRANCE taste much better.  It was strongly sour and bitter and devoid of the aroma I'd relate with coffee (sorry, no idea re. notes / aftertaste / texture etc...)


The biscuit that come with the coffee was an annoyance, to say the least.  I was trying to break it in half when moaning about the poor quality of the coffee, and before I knew it, I've showered myself in crumbs of the biscuit.  It was so powdery and dry that I broke it in to the many pieces shown in the photo above, in one go.  A bite of the remaining pieces confirmed that the biscuit was dry, powdery and mostly tasteless.  Frankly, if you can't be asked to make the coffee and biscuit properly as a part of the "executive lunch", don't bother to include it.  I'd rather have to pay for a cup of coffee instead of being served something like this.


At this price and environment, and had it not for such a poorly made steak, this would have been a bargin.  Obviously those working in Wan Chai are aware of the quality of food here -- the place was never completely full when we had lunch.  Mind you, we ate from 12:30 to 13:40 which should cross the lunch hour of most office workers here and the restaurant was almost empty at the beginning and around 1/3 full when we left.  It is quite a shame because given the bargain steak lunch price, good location, comfy environment and a lack of steakhouses in the area, this could easily be a restaurant fully booked for every lunch service.


What I can say is, if you really, desperately want to eat in a Wooloomooloo steakhouse, go to the one in Central.


Summary (Rated 1-5)
Food:   (2) would have been 1 had it not been for the bread and chowder
Service:  (4) efficient and courteous.  The waiter didn't even stutter introducing the mustards to us.  Good front of house team.
Environment:  (4) comfy, good view
Big Locust's Recommendation:  (2) let down by the food...